Event Rental FAQs

What are your business hours?

Our hours of operation are Monday through Sunday from 7:30AM to 7:00PM. We look forward to assisting you with all your event rental needs

Where do you provide services?

We proudly serve Salem and many surrounding Connecticut communities within a 30 mile radius, including East Lyme, Old Lyme, Lyme, Waterford, New London, Groton, Mystic, Norwich, Colchester, Lebanon, Montville, Bozrah, Franklin, East Haddam, Haddam, Deep River, Chester, Essex, Marlborough, Hebron, Glastonbury, Andover, East Hampton, Portland, Moodus, Uncasville, Niantic, Stonington, Ledyard, Preston, and neighboring towns throughout southeastern and central Connecticut.

Do I need to pay a deposit to reserve my rentals?

Yes. A 30% non‑refundable deposit is required to lock in your event date and rental items. Once the deposit is paid, your order is officially reserved, and the remaining balance is due two days before your event.

When can I pick up and drop off my rentals?

Customer pickup and return appointments are available during the following hours:

Monday – Friday: 4:00 PM – 7:00 PM

Saturday & Sunday: 8:00 AM – 10:00 AM or 4:00 PM – 7:00 PM

All rental items must be returned the day after your event during one of the scheduled pickup/return windows outlined in your rental agreement.

To provide a smooth experience and minimize wait times, all customer pickups and returns are scheduled in 30-minute appointment windows.

Do you offer delivery? How much does it cost?

Delivery is $75 within 10 miles of Salem. Beyond 10 miles, an additional fee of $2.00 per mile (round trip) will be added.

Do you deliver on holidays?

Yes, Lawn and Lantern celebrates the following holidays including New Years Eve, N, Presidents Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Eve/Day. Holiday deliveries include a $50 fee.

Do you offer set up for rental items?

Setup and takedown services are available for an additional fee starting at a $150 minimum ($75 for setup and $75 for takedown).

Pricing includes up to one (1) hour for setup and one (1) hour for takedown. Additional labor time beyond the included service time will be billed at $75 per hour.

Do you offer a Rental Protection Plan?

The Renter may choose to purchase a Rental Protection Plan (RPP) for an additional fee. When opting for RPP, deep cleaning fees are covered.

RPP also covers minor damages.

Coverage is limited to the amount paid for the RPP. Damages exceeding the coverage amount will be charged to the Renter at full cost.

What are your cleaning fee policies?

A standard one time $25 cleaning fee is applied to each invoice.

Deep cleaning charges may apply, see contract for additional details.

Deep cleaning fee: $20 per item (if applicable)

What is your cancellation and rescheduling policy?

If rescheduling is required, we ask for a minimum of 7 days’ notice. Rescheduling is subject to availability.

If cancellation is required, a 70% refund will be issued and the remaining 30% will be held as a non-refundable deposit.

Do you offer a discount for returning customers?

Absolutely! Once you’ve booked your third event with us, you officially become part of the Lawn & Lantern Neighborhood.

Neighborhood customers automatically receive 10% off all rental items on every future booking.

It’s our little way of saying thank you.