Event Rental FAQs

What are your business hours?

Our hours of operation are Monday through Sunday from 7:30AM to 7:00PM. We look forward to assisting you with all your event rental needs

Where do you provide services?

We proudly serve Salem and many surrounding Connecticut communities within a 30 mile radius, including East Lyme, Old Lyme, Lyme, Waterford, New London, Groton, Mystic, Norwich, Colchester, Lebanon, Montville, Bozrah, Franklin, East Haddam, Haddam, Deep River, Chester, Essex, Marlborough, Hebron, Glastonbury, Andover, East Hampton, Portland, Moodus, Uncasville, Niantic, Stonington, Ledyard, Preston, and neighboring towns throughout southeastern and central Connecticut.

Do I need to pay a deposit to reserve my rentals?

Yes. A 30% non‑refundable deposit is required to lock in your event date and rental items. Once the deposit is paid, your order is officially reserved, and the remaining balance is due two days before your event.

When can I pick up and drop off my rentals?

For client pickups, you are welcome to collect your rental items at our location between 4:00PM and 7:00PM, Monday through Sunday.

All rented items must be returned to our facility the day after your event between the hours of 7:30AM and 10:00AM, Monday through Sunday, per your rental agreement.

Do you offer delivery? How much does it cost?

Delivery is $75 within 10 miles of Salem. Beyond 10 miles, an additional fee of $2.00 per mile (round trip) will be added.

Do you deliver on holidays?

Yes, Lawn and Lantern celebrates the following holidays including New Years, Presidents Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Eve/Day. Holiday deliveries include a $50 fee.

Do you offer set up for rental items?

Setup and takedown services are available for an additional fee starting at a $150 minimum ($75 for setup and $75 for takedown).

Pricing includes up to one (1) hour for setup and one (1) hour for takedown. Additional labor time beyond the included service time will be billed at $75 per hour.

Do you offer a Rental Protection Plan?

The Renter may choose to purchase a Rental Protection Plan (RPP) for 10% of the total cost of rented items. When opting for RPP, deep cleaning fees are covered.

RPP also covers minor damages.

Coverage is limited to the amount paid for the RPP. Damages exceeding the coverage amount will be charged to the Renter at full cost.

What are your cleaning fee policies?

A standard one time $25 cleaning fee is applied to each invoice.

Deep cleaning charges may apply, see contract for additional details.

Deep cleaning fee: $20 per item (if applicable)

What is your cancellation and rescheduling policy?

If rescheduling is required, we ask for a minimum of 7 days’ notice. Rescheduling is subject to availability.

If cancellation is required, a 70% refund will be issued and the remailing 30% will be held as a non-refundable deposit.

In the event of severe weather, please see contract for additional details.